Returns & Exchanges

We accept returns and exchanges on all ready-to-wear pieces within 14 days of delivery for customers in the United Kingdom, and within 7 days for customers in the United States and internationally. Items must be unworn, in immaculate condition, and returned with their pouch, box, and Certificate of Authenticity intact.

Bespoke and personalised pieces are made exclusively for you and cannot be returned or exchanged.

Returns are accepted for purchases made directly with Dubini, online, by phone, or in our showroom. Items purchased through third parties are not eligible.

To begin a return or exchange, please contact us at shop@dubini.co.uk within your return window. Once your request is confirmed, you may send the piece back to us at your own cost. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.

Please ensure the piece is returned in its original packaging, pouch and box, along with the Certificate of Authenticity, placed securely in a sturdy outer box so that nothing moves in transit.

Upon receipt and inspection of the returned piece, we will process your refund or arrange your exchange within 10 business days. Refunds are issued to the original payment method. We reserve the right to refuse a return if the piece shows signs of wear or is missing any part of its original packaging.

If your piece arrives damaged or there is an issue with your order, please reach out to us at shop@dubini.co.uk immediately. We will always do our best to make it right.