We hope you are happy with your purchase, however if you wish to return your piece of jewellery for any reason, you have 14 days from the date you received your order to follow the below steps.
Please note we can only accept your return if your items are in their unworn and immaculate condition with the jewellery pouch, box and certificate included in their original state from the country that the order was delivered to.
Bespoke jewellery or jewellery that has been resized on behalf of a client cannot be returned or exchanged.
- Please email us at email@example.com with your wish to exchange or return your item and provide us with your name, home address, order number and phone number.
- Once your email has been received, you will receive a confirmation email from our Customer Service team, providing you with a return label and instructions.
- When packing your return to send back to us, please ensure the pieces along with original packaging and certificate are in a sturdy box and follow the packing instructions below:
- Please place the jewellery back in the DUBINI pouch and place the pouch in the box along with bubble wrap or tissue paper for protection.
- Feel free to reuse the shipping box you have received your order in.
- Please make sure that the jewellery and jewellery box are secure and will not move around in transit.
- After everything has been packed make sure the package is sealed securely
- Please notify our Customer Service team upon shipment of your returns.
- Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.
Please note that DUBINI Ltd is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases.
Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.