Customer Care

If you have any questions regarding our jewellery, the use of our website, or a general customer enquiry about Dubini, please contact us.

Dubini is a private limited company under Companies Act 1985 registration number: 08618577
VAT registration number: GB 171 1719 22

We accept most credit and debit cards online.

You are welcome to get in touch with us directly if you wish to make a bank transfer. It will be your responsibility to ensure that the payment includes any bank transfer fees.

Please contact our Customer Services team at +44 (0)207 924 6442 or send an email to contact@dubini.co.uk if you experience difficulties with your payment or order.

Payment security
All transactions on our website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

We also use Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. When you see the URL website starting with “https” instead of “http” you are in the secure mode.

Due to the value of transactions through our website, card providers may sometimes automatically decline transactions for your protection. If that is the case, we may contact you directly to confirm the purchase.

We reserve the right to cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.

MEASURING YOUR RING SIZE

Here are a few things you should consider before measuring your finger:

• If you measure your finger and find that your size is in between two different sizes, you should pick the larger size.
• Remember that due to temperature changes your finger may shrink in the cold or expand in the heat. The best time to measure your finger is at the end of the day, when your fingers are at their largest.
• Your ring should fit comfortably, so that it is tight enough not to fall off, but loose enough to slide over your knuckles.
• Finally, every ring size chart will vary slightly in its measurements, as there is no internationally recognised standard. Any previous measurement you may have been given by other jewellers may have been measured on a different system and could vary slightly.

RING SIZE CHART

GETTING ADVICE

contact@dubini.co.uk
+44 (0)207 924 6442
Message here

DO’S

STORAGE
We recommend keeping the jewellery inside the pouch. If you would like to store more than one piece inside the same pouch, keep the jewels separated with a piece of tissue paper in order to avoid scratching.

CLEANING
If you deem it necessary you can clean the piece with simple jewellery cleanser or warm soapy water and a cool rinse but avoid touching the coin, as its patina can get ruined and it can deprecate in its value. If you feel that your coin itself needs more than occasional spot clean then you should get in touch with us as we will happily clean it for you.

RESTORATION
If you feel that the coin has been damaged in some way then we recommend you get in touch with us and we will assess the coin appearance. This will prevent further deterioration of the coin and more expensive repairs later. We do provide a professional service of coin restoration.

DONT’S

STORAGE
If you want to store the pieces in plastic containers make sure it is not PVC type (Polyvinyl Chloride), as it can damage metals such as brass and silver, which the coins we use are made of.

LIQUIDS
Our coin jewellery should not be stored in wet places as moisture can oxidise the coins. Do not swim (in either a swimming pool or the sea) or use spa facilities while wearing the jewellery. If exposed close to the sea the oxidation process may accelerate. Be careful with fragrances: you should apply perfume or creams before putting on your jewels. The alcohol content in such substances can cause negative reactions with your piece.

CLEANING
In general, cleaning coins in our jewellery is not recommended. The toning and ageing characteristics of the coin makes it unique and can add rarity value to it. The coins have been already cleaned by professionals to their suggested extent and unprofessional handling can ruin them.

Delivery times are stated below:

All orders placed after the cut-off time will be shipped the next working day.

UK VAT is charged on all products shipped within the UK.

For all other countries, including Europe, you will be required to pay any applicable VAT, taxes and charges required by your country of import. Please contact your local Customs Office for further information about duties and charges. Dubini Ltd will not be liable for these charges.

You may be required to provide identification information by the Customs office of your country on import. US customers may be required to provide an identification number to US Customs. Please contact your local customs office for more details on the import information required by your country of import.

For any queries regarding delivery terms and charges, please contact our Customer Service team at contact@dubini.co.uk.

We hope you are happy with your purchase, however if you wish to return your piece of jewellery for any reason, you have 14 days from the date you received your order to follow the below steps.

Please note we can only accept your return if your items are in their unworn and immaculate condition with the jewellery pouch, box and certificate included in their original state from the country that the order was delivered to.

Bespoke jewellery or jewellery that has been resized on behalf of a client cannot be returned or exchanged.

INSTRUCTIONS

1. Please email us at contact@dubini.co.uk with your wish to exchange or return your item and provide us with your name, home address, order number and phone number.
2. Once your email has been received, you will receive a confirmation email from our Customer Service team, providing you with a return label and instructions.
3. When packing your return to send back to us, please ensure the pieces along with original packaging and certificate are in a sturdy box and follow the packing instructions below:

• Please place the jewellery back in the DUBINI pouch and place the pouch in the box along with bubble wrap or tissue paper for protection.
• Feel free to reuse the shipping box you have received your order in.
• Please make sure that the jewellery and jewellery box are secure and will not move around in transit.
• After everything has been packed make sure the package is sealed securely

4. Please notify our Customer Service team upon shipment of your returns.
5. Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.

 Please note that DUBINI Ltd is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases.

Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.

Should you require any further information, please contact us at contact@dubini.co.uk or by phone at +44 (0)207 924 6442, Monday to Friday between 10.00 am and 6.00 pm GMT.